Customize Feature Feedback Template for Feedback/Customer Portal
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Once the ideas are collected in the Idea Box and the PM has considered them to be features, they will need additional takes from users/teammates, etc., to get more granular details on those features. The details can be the relevancy of the feature, users’ concerns about the feature, etc.
Chisel’s Feature feedback template/form can be customized by PMs, which can help them to get more clarity on the feature.
Requirements:
You will need an Enterprise plan to use this feature.
How To Customize the Feature Feedback Template?
- Go to the ‘Feedback Portal‘ under the Discovery pillar.
- Click on the ‘Feature feedback form’ at the top right corner.
- By default, the feedback template fields such as description, priority, email, etc. You can add more fields by clicking the ‘+’ icon located at the bottom of the form.
Note: Remember to have the custom fields in your Idea Box. This helps to match the data from the fields in the feedback template with your Ideas.
- Search for the field, add the necessary options, and enable the ‘Required’ button if it’s a must-have field.
- If you enable the ‘Hidden’ slider in the fields, it means that that field won’t be visible to your users.
- If you made some changes to the template but wished to go back, click on the ‘Discard changes’ button.
- Finally, click on ‘Save Changes.’
Pro tip: Once everything is finalized, click ‘Save changes.’
8. Clicking on the ‘Preview’ button will show you a copy of the form the end users will see.
9. From here, share your portal with your customers/teammates to get feedback on the features/ideas.
10. The feedback you receive from your customers on the ideas/features will be captured in the ‘Features published on portal’ in the ‘Feedbacks’ section.
11. Click on the card to view the details on the feedback form.
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